Frequently Asked Questions

FAQs 1
FAQ Contents

Colosseum Tours

Only small bags will be allowed inside. Large bags or suitcases will not be allowed inside. Prohibited items include scissors, pocket knives, aerosols and liquids, even if less than 100ml (except for water).

Yes, all of our tours include entrance tickets to each place advertised!

Yes, all of our tours include entrance tickets to each place advertised!

Yes, you will be able to take photos on the tour. We also like to give you time after each tour where you can take further photos.

Our group sizes generally range from 5-20 but can vary depending on the tour and time of year. We always try keep our group sizes as small as possible to provide a more personal experience.

We meet at the Arch of Constantine 15 minutes prior to the tour. You will find us holding a Carpe Diem Rome sign! If for any reason you can’t find the meeting point, please call the number on the voucher and we will be able to assist you.

Yes, you can bring a stroller/pram on the tour. However please beware that there are many steps on both tours which may be difficult with a stroller. Please try alternative options to a stroller/pram if possible.

Vatican Tours

It is very important that knees and shoulders are covered when entering the Vatican Museum and Sistine Chapel. Please do not wear hats inside St Peter’s Basilica.

Yes, all our Vatican tours include the Sistine Chapel. However, your guide will not be able to talk inside the Sistine Chapel. Instead they will provide a detailed explanation prior to entering.

Throughout most of the Museums and in St. Peter's Basilica it is possible to take photographs. However, photography is strictly prohibited inside the Sistine Chapel.

Yes, all of our tours include entrance tickets to each place advertised!

Unfortunately, we are unable to accommodate stroller/prams on our group tours. However, it is possible to bring them on our private Vatican tours.

Only small bags are allowed inside the Museums. Any bag larger than 40cm x 35cm x 25cm will not be allowed inside. If you do have a bag larger than this please call us prior to the tour and we may be able to arrange storage for you.

General

We advise all guest to print your confirmation voucher as it has information on there that will help you find the tour. Don’t worry if you do forget to print it though, as your guide will have your name anyway.

We ask that you arrive to the meeting point 15 minutes before the tour is due to begin. This allows time for everyone to get checked-in and enables the tour to start on time.

The meeting point differs from tour to tour. Upon booking you will receive a confirmation voucher containing the exact meeting point. If for any reason you can’t find the meeting point, please call the number on the voucher and we will be able to assist you.

Yes, on all our tours we skip the main ticket line. The only line we have to do is a security check, which ranges on times depending on the day.

For Colosseum and Vatican tours, any guests under the age of 18 should bring a form of official photo ID. If you do not want to take the ID out with you, a photo of the ID is acceptable.

Our tours will operate no matter the weather!

We ask that you arrive to the meeting point 15 minutes before the tour is due to begin. This allows time for everyone to get checked-in and enables the tour to start on time.

If you are in any way delayed, please call us as soon as possible and we will try to assist you. However, majority of our tours will need to enter on a timed ticket, so it is not always possible for the tour to wait for your arrival.

Our tours are held in English by default, but we also offer Spanish, Portuguese, German and French at request.

You are entitled to a refund if you cancel 72 hours before the tour.

Yes, we offer all our tours privately. Check out our ‘Private Tours’ section! If you require a custom tour please contact us.

Our food tour contains several stops offering meat and dairy, however we may be able to amend out tours to accommodate certain dietary requirements. Please call us before and we can try our best to help!